⚡ A module of LTEA Scout · Built by LTEA Labs

Retail Intelligence.
From the visit to the decision.

The mystery visit is only the input. Retail Intelligence is the layer that turns every audited customer journey into individual coaching, prioritized action, and ROI your leadership can defend. Far more than data collection — a complete platform for coaching and decision-making.

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Touchpoints You Define
SQS
Service Quality Score
AI
Coaching Plans
ROI
Board-Ready Impact
The shift

Most service tools tell you the score. Retail Intelligence tells you what to do about it.

For decades, mystery shopping ended with a report and a number. Retail Intelligence begins where that report stops — connecting every score to the person who can change it, the action that fixes it first, and the financial impact of getting it right. This is the difference between measuring service and managing it.

Inside the platform

One platform. Four jobs done.

Diagnose the journey, coach the people, automate the response, and prove the return — all from the same field reality.

Screens below use demonstration data. Click any screen to enlarge.

01 · Diagnose

The full customer journey, scored.

Every touchpoint from storefront to farewell — the moments that decide whether a visit becomes a sale and a sale becomes loyalty — measured against target and visualized as a living map. You define which touchpoints matter; the journey is built around them.

  • Client-defined touchpoints, scored vs target
  • Weakest and strongest moments surfaced instantly
  • AI-powered 90-day strategic plans from real data
Shopper journey map with client-defined scored touchpoints and AI strategic plans🔍 Click to enlarge
02 · Coach

Service quality, down to the person.

The Service Quality Score (SQS) turns observation into objective, comparable data on every employee — then writes individual 12-week coaching plans automatically. The people layer HR has never had hard data for.

  • SQS per employee, ranked across the network
  • AI-generated individual development plans
  • Top performers identified, strugglers supported
SQS Service Quality dashboard with AI individual coaching plans🔍 Click to enlarge
03 · Automate

Risk rules that act before you do.

A transparent rule engine — no black box — that auto-triggers Recovery Cases the moment a score crosses a critical threshold, with the suggested action attached. The store gets help before the loss compounds.

  • Configurable critical thresholds per touchpoint
  • Automatic Recovery Cases with suggested actions
  • Verification loop confirms the fix on the next visit
Risk Rules Engine auto-triggering recovery cases🔍 Click to enlarge
04 · Prove

The number the board speaks.

The ROI Calculator translates service quality into the language of the P&L: projected annual loss, amounts recovered, and 12-month return on the program. Service quality stops being a soft metric and becomes a financial case.

  • Projected annual loss from open cases
  • Recovered value tracked in real time
  • 12-month ROI, framed for the CFO
ROI calculator showing platform impact and CFO view🔍 Click to enlarge
And deeper still

Score the team, heatmap the network, benchmark the sector.

Click any screen to enlarge.

SQS score meter and distribution Good Medium Critical
SQS Distribution & Loyalty SpectrumService Quality Score at a glance — how many evaluations land Good, Medium or Critical, and the top performer across the network.
Heatmap of locations versus touchpoints and employee ranking
Ranking + Location × Touchpoint HeatmapBest and weakest performers, and strong/weak spots by store and contact point — coaching targeted where it moves the needle.
Network and sector benchmarking with gap to median and leader
Network & Sector BenchmarkCompare units internally and against anonymized industry data — gap to median, gap to leader, percentile.
Shopper journey map full view
The Journey, End to EndThe full shopper journey across every defined touchpoint, each scored against its target — the backbone the whole platform is built on.
One platform, three rooms

Speaks to every level.

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For HR & People Leaders

Objective behavioral data on frontline performance, with individual coaching plans. See which managers actually develop their teams — and where culture and service are quietly slipping.

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For Operations

The live state of every location across the journey. Know what's slipping before customers and reviews do, and direct effort to the highest-impact fix first.

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For the C-Suite

Service quality translated into ROI and a defensible business case. Benchmark against the sector and turn the experience into a number the board can act on.

"ERP shows what should be. Scout shows what is — and what to do about it first."

See Retail Intelligence on your network.

A short walkthrough on your own data — see exactly where the journey breaks, who to coach, and what it's worth to fix.

Schedule a Walkthrough →