The way your
customers feel
is a science.

A structured diagnostic and redesign of the full customer journey — from the moment a customer approaches your store to post-purchase. We identify every friction point, invisible revenue leak, and missed conversion opportunity across all touchpoints.

Retailers experiencing declining NPS, conversion drops, or inconsistent service standards across locations — who want a science-backed roadmap to fix it.

Dani's interior design background combined with neuroscience expertise creates environments that are beautiful and scientifically proven to convert. We redesign department zoning, customer flow, signage hierarchy, and lighting strategy.

The science of retail atmosphere. We design multisensory environments using evidence from consumer neuroscience — matching music tempo, scent profiles, and lighting temperature to each department and target customer.

We evaluate your technology stack and identify the right CX tools — from loyalty platforms and CRM to customer heatmaps, digital signage, dynamic pricing, smart carts, and self-checkout. Every recommendation comes with a business case, ROI estimate, and implementation roadmap.

Powered by LTEA Scout — our proprietary mystery shopping intelligence platform. Real shoppers acting as customers, gamified incentives for data quality, LTEA quality gate on every visit. The intelligence engine of LTEA CX.

We design, implement, and manage your complete VoC program — in-store surveys, NPS measurement, digital review monitoring, and social listening. All signals are synthesized into strategic intelligence that gives your leadership clear, actionable direction.

Programs designed by a neuroscience expert and delivered by practitioners — not generic trainers. Topics include consumer psychology, emotional selling, service design, CX measurement, and store leadership. Available in English, Portuguese, and Spanish.

A research-backed annual publication covering CX maturity rankings, technology adoption rates, consumer behavior shifts, and emerging trends across LATAM and the Middle East. Sold by annual subscription to retailers, investors, and technology vendors.

We assess the CX maturity of retail acquisition targets — evaluating loyalty programs, service infrastructure, store experience gaps, and customer satisfaction trajectory. Our reports give investors and boards a quantified view of CX-related risks and post-acquisition improvement potential.