🍔 For QSR Operators

Speed is your brand.
But who's timing it?
Stop reading what customers wouldn't take time to write.

LTEA Scout sends real diners through your line, your drive-thru, and your kitchen — measuring speed, accuracy, and brand consistency at unit-level. Before franchise reviews drop. Before HQ calls. The fix-it plan lands in the GM's queue. The next mystery diner verifies it worked.

⏱️
Real diners. Timed visits. Live data.
mystery diners with stopwatches · GPS + photo + receipt evidence · real-time feed
🎯
Recovery plans, not 60-page brand audits
templated by area · scaled by severity · assigned to your GM, automatically
✅
Mark done · next diner verifies
action items with photo evidence get validated by the next mystery visit
🏆
Show the seconds shaved — not just the score
"–45 sec drive-thru cycle in 30 days" is the story you tell at the franchisee summit
📅 Book a Demo — Start at $99/month
🆚See how we compare with the marketSurprise yourself.→
My Unit · Lakeland #214
11 missions · last 30 days
87 STRONG
12 weeks ago ↑ 8.7 pts trend
🎯 Coaching Plan · Active
Assigned to you
Recovery Plan — Drive-Thru · 4 of 6 done
✓ Re-train PM crew on greeting script VERIFIED
✓ Fix order-confirm window timing at peak
Verify expo-station handoff timing DUE FRI
🏆 Network ranking
You moved up to #2 of 47
Was #19 last month · biggest climb in DMA
↑ 9
positions
Two Ways to Work with LTEA

We run it for you. Or you run it yourself.

✦ Managed Service

LTEA runs everything

We recruit, brief, schedule, and review every scouter. You receive validated intelligence — not raw data. Zero operational effort on your side.

✓ LTEA-managed scouter network
✓ Mission design & cover story
✓ Quality review before you see it
✓ Custom proposal — no lock-in
Talk to our team →
⚡ SaaS Platform

You run it yourself

Use the LTEA Scout platform with your own field team — promoters, supervisors, or auditors. Full platform access with all features from $99/month.

✓ Full platform — mobile app included
✓ Custom missions & observation areas
✓ Analytics dashboard & location map
✓ From $99/month · No lock-in
Get Started →
Transparent Pricing

Choose how you
work with LTEA.

Custom Proposal

Every program is unique.
So is your proposal.

Mystery shopping pricing depends on several variables — mission type, region, volume, and urgency. We build a custom proposal that fits your operation and budget. No surprises.

📅 Talk to our team — Get a proposal
Response time
24h
guaranteed
What influences your proposal
🎯
Mission Type
Quick Check 20–30 min
Standard Visit 45–60 min
Deep Audit 90–120 min
Specialized 2h+
🌐
Region
🇺🇸 USA & Canada
🇬🇧🇩🇪 Europe
🇯🇵🇦🇺 Asia-Pacific
🇧🇷🇲🇽 Latin America
🇦🇪 Middle East
📦
Monthly Volume
Small program
Medium program
Large program
Enterprise / Network
⚡
Urgency
🔵 Normal — standard window
🟡 High — prioritized scheduling
🔴 Urgent — fastest available scouter
🌍 New region — onboarding required
🕵️
LTEA-managed scouts
📍
GPS anti-fraud verification
✅
LTEA quality review
📊
Dashboard + PDF reports
🚫
No lock-in contracts

No long-term contracts · No cancellation clauses · Cancel anytime

✦ CX Consulting

Turn data into transformation.

Based on LTEA Scout intelligence, our CX Division designs and delivers concrete improvements — from quick wins to full CX transformation programs. Engagement scope and investment are custom-built for each client.

🧠 Neuroscience-backed 🏗️ Restaurant design 📋 Action plans 📊 Measurable outcomes
Investment
Custom proposal
Tailored scope · Tailored investment
📅 Talk to our team →

🌐 Available in 30+ countries · New regions onboarded in 2–4 weeks · International coverage available — regional onboarding fee applies

Why QSR Operators Stay Stuck

You don't need more guest-feedback emails.
You need a plan that gets to the line by the lunch rush.

Most QSR operators learn what's broken from same-store sales — six weeks too late. The drive-thru was 45 seconds slow at lunch on three Tuesdays in a row. The wrappers were generic instead of branded. Nobody flagged it. The diagnosis is the easy part. The fix is where the time, the comp, and the franchise relationship go.

⏱️
Drive-thru speed is the killer KPI
Above 4:30 you lose 30% of repeat traffic. You won't see it until same-store sales drop. By then the customers who left at 4:34 are buying lunch at the burger place across the highway, and they're not coming back.
🥡
Brand consistency slips at peak
At lunch rush, units cut corners. The food, the wrappers, the smiles. Salt on the fries, ice in the cup, branded napkin instead of the generic one. All slip when no one's watching. And no one's watching during the 11:30-1:30 window — when 60% of your day happens.
🏪
Franchisees vs. corporate units
Both brand HQ and franchisees need an objective view. HQ wants to verify standards. The franchisee wants to prove they're executing. Without a third-party scout layer, every conversation is "trust me." With one, every conversation is data.
The LTEA Loop

Detect. Coach. Verify.
You execute.

Other tools dump data on your desk and walk away. LTEA Scout closes the loop — turning observation into a plan you can actually do, and the next mission proves it worked. Your job stops being "figure it out alone" and becomes "make it happen."

01 · PREDICT
🔮
You see the dip first
Your dashboard shows where each unit is heading — score plus trend. You don't wait for HQ or same-store sales to surface a problem. You see it 30 days before sales drop, and the system already flagged the band change.
You see: Speed bands · accuracy alerts · brand-compliance drift
→
02 · AUTO-COACH
🎯
The plan lands in your queue
Templated by area: display, customer service, stock, cleanliness. Each item has priority, due date, and an "evidence required" flag if the next mission needs to verify it. No more PowerPoint sessions — just check items off as you execute.
You execute: Action checklist · shift-level callouts · station flags
→
03 · VERIFY
✅
The system proves it worked
When the next mission lands, it's compared against your trigger snapshot. Items with photo evidence get marked VERIFIED. Your score climb is now a documented story — not "trust me, we got better."
You show: –45 sec cycle · 6/6 items verified · franchise-summit capital
No other operator tool closes this loop. They give you a report and walk away. We give you the plan, the proof, and the story to tell at renewal.
The Opportunity

Become the unit whose drive-thru
always recovers fastest.

In every QSR network there's one unit known for one thing: when speed dips, it's back under 4:30 by next Tuesday. That reputation gets you renewals, more territory, the next franchise. LTEA Scout makes that reputation systematic — not the result of one GM running on adrenaline.

🎯
Restore speed-of-service at the line
Measure exact times: greeting, ordering, kitchen, payment, handoff. Mystery diners with stopwatches go through the line at peak. The system flags which station added the seconds. The plan tells the GM what to fix.
Outcome: –45 sec avg cycle
✅
Verify brand standards at unit-level
From wrappers to uniforms to greeting script. Photo evidence of every brand-defined detail. The kind of audit HQ used to do quarterly, now done weekly with mystery diners — at a fraction of the cost and with timestamped proof.
Outcome: Brand audit at scale
🏆
Compare unit-by-unit performance
Identify the top 10% to replicate, the bottom 10% to coach. Same observation areas, same scoring, same comparison. The franchisee summit ends with data instead of opinions. The expansion conversation starts with proof instead of feelings.
Outcome: Network-wide gain
How It Works

From observation to verified recovery.
Starting at $99/month.

01
📱
Set up your units & stations
Add restaurants to LTEA Scout. Pick the observation areas that matter — drive-thru speed, order accuracy, food quality, brand standards, cleanliness. Configurable to your operation, not a generic checklist. Less than 30 minutes total.
You
02
🕵️
Mystery diners land · scores update live
Use LTEA's vetted scout network or your own field team. Real visits with stopwatches, GPS-verified, photo of receipt + food + station. Submissions stream into your dashboard in real-time — not week-old PDFs.
Scouter
03
🎯
Dip detected → plan auto-generated
If a unit slips into Watch / Risk / Critical on speed, accuracy, or brand-compliance, the system creates a coaching plan automatically — checklist by area, priorities, due dates, evidence flags. Lands in the GM's queue without you having to write it.
LTEA Scout Platform
04
✅
Crew execute · next diner verifies
Mark items off as they're done. When the next mystery diner visits, the system compares new score against the trigger and marks evidence items as verified. Speed recovery is documented. Your reputation is built — one closed loop at a time.
You → Loop
🎯 The Mission Engine

Four ways to verify.
One platform.

Different visits answer different questions. Mystery Diner covers full ordering experience. Drive-Thru Speed covers cycle time and accuracy. Brand Compliance covers wrappers, uniforms and signage. Service Recovery covers complaint handling. Pick the mission that matches what you need to know.

🍔
01
Mystery Diner Audit
Full in-store ordering experience

Real diner walks the full in-store experience: greeting, ordering, payment, food prep timing, food quality, dining room cleanliness, bathroom check. Cover-story driven, GPS verified, photo of receipt + food required.

· Greeting + ordering timing
· Photo of food + receipt
· Dining room + bathroom check
🚗
02
Drive-Thru Speed Test
Cycle time + order accuracy

Stopwatch-driven mission. Times from menuboard arrival → order taking → pay window → handoff. Order-accuracy verification, condiment count, hot/cold temp check. Run at peak (11:30–1:30) or off-peak — your choice.

· Per-station timing
· Order accuracy %
· Temp + condiment check
🥡
03
Brand Compliance Audit
Wrappers, uniforms, signage

Photo-evidence check of every brand-defined detail: wrappers, cups, napkins, uniform compliance, exterior signage, drive-thru menuboard, indoor POS. The audit HQ used to do quarterly, now done weekly — with timestamped proof.

· Photo evidence per station
· Brand-asset checklist
· Exterior + interior coverage
FLAGSHIP
🆘
04
Service Recovery Audit
Complaint handling protocol

Mystery diner triggers a scripted issue (cold food, missing item, wrong order). Verifies the recovery protocol: acknowledgment timing, manager involvement, comp policy, follow-up. Critical for brand-protective complaint culture.

· Acknowledgment timing
· Manager-on-floor protocol
· Recovery offer compliance
🔮 Predictive Health · Auto-Coaching

See the dip 30 days early.
The plan writes itself.

Every approved mission feeds a Predictive Health Score per location. When a unit slips into Watch, Risk, or Critical, the platform auto-generates a coaching plan — assigned to the right operator, scoped to the dimension that's slipping. The next mission verifies recovery.

Health Bands
Forward-looking score per location
Trend delta: 30-day score vs. 60–90 day baseline. Up · Stable · Down.
85+
Healthy
85+ · 7d / 30d / 90d windows · trend stable or up
↗
70-84
Watch
70–84 · early signs of slip · monitor closely
→
55-69
Risk
55–69 · sustained decline · coaching auto-triggered
↘
<55
Critical
<55 · operational failure · escalate now
⬇
Auto-Coaching
Plans generated when scores slip
Scope-matched checklist · Auto-assigned to the right operator · Severity-scaled action items · Verified by next mission
Sample plan · Lakeland #214
Auto-generated 4 days ago
Risk ↘ +52 sec (30d)
Drive-thru cycle climbed from 4:08 to 5:00 over 30 days. Plan auto-generated, owner assigned to GM, deadline 14 days. Verified by mystery diner visit scheduled for next week.
Status
Active · 4 of 7 actions complete
Owner
GM · auto-assigned
📅
Next verification
Mission scheduled · 7 days
⚙️ Operations · Trust · Roadmap

Built to ship.
Built to comply.
Built to evolve.

Three layers most platforms ignore: a real operations engine that keeps scouts moving, security enforced at the database layer, and a roadmap that's contractual rather than aspirational.

Field Operations
SMS keeps the network moving
Six automatic SMS triggers + manual blast from the SMS Center. Auditable delivery logs, business-grade carrier compliance.
🎯 New mission in your radius
⚡ Urgent mission broadcast
✅ Mission approved
⚠️ Rejected · needs revision
💰 Payment released
👋 30-day inactivity nudge
Security & Privacy
Live in production today
Not a roadmap. Already enforced.
✓ Tenant isolation at the database
Row-level access control on every table that holds client data. One tenant cannot read another's rows, even by mistake.
✓ Encryption at rest + in transit
Industry-standard symmetric encryption on storage. TLS for every API call, no exceptions.
✓ DPA + LGPD-aligned by design
Data Processing Agreement on enterprise contracts. Subject access requests, retention, and erasure supported.
→ SOC 2 / ISO 27001 — contracted, not claimed
Certifications committed against scoped client SLAs. We don't claim what we haven't shipped.
Roadmap
Contract-bound, not aspirational
Every item below has scope, owner, and a delivery window — when contracted.
🤖 Station Vision QC
PHASE 2
Photo → wrappers verified · uniform compliance · plate presentation · brand-asset audit, all from a single station photo.
🔌 POS Integration
30–90 DAYS
Open REST API + connectors for Toast · Square · NCR Aloha. Match speed-of-service signal to POS data, close the loop on the recovery plan.
📊 Compliance Scoring Engine
6 MONTHS
Per-unit, per-region, per-brand scoring. Auto-coaching plans triggered by score drops.
How we ship: a roadmap item moves only when at least one client contracts the feature. We don't ship demoware — we ship paid work.
⚖️ Why LTEA · Comparison

How LTEA compares.

One platform — built for QSR operators who can't wait for same-store sales to tell them the drive-thru is slow. Stopwatch missions, brand compliance audits, food-quality verification, predictive scoring, auto-coaching. Below: how we stack up against survey platforms, traditional mystery-shop firms, and drive-thru timer tools, capability by capability.

Capability
LTEA Scout
This platform
SMG
Customer surveys
HS Brands / Customer Impact
Traditional mystery shop
SeeLevel HX / Timer apps
Drive-thru speed only
Verification method
✅ Real diner visits + GPS + receipt + photo
🟡 Post-visit survey from receipt
✅ Mystery diner + written report
🟡 Stopwatch only — no quality data
Anonymous mystery diner (cover-story driven)
✅ Vetted scouts, full cover story
❌ Identified diners (receipt code)
✅ Standard for category
🟡 Per-engagement scope
Photo + receipt + GPS evidence per visit
✅ Required for every visit
❌ Text-only
🟡 Photos in PDF report
🟡 GPS only, no photo
Drive-thru cycle timing per station (greet · order · pay · handoff)
✅ Stopwatch per station + photo
❌ Generic time question
🟡 Possible at premium
✅ Specialized — but only timing
Order accuracy verification
✅ Per-item check + receipt photo
🟡 Survey question
✅ Standard mystery shop
❌ Not in scope
Food temperature + condiment + portion check
✅ Photo + temp evidence
❌ Not in scope
✅ Standard mystery shop
❌ Not in scope
Brand compliance audit (wrappers · uniforms · signage)
✅ Photo evidence per station
❌ Not in scope
✅ Standard checklist audit
❌ Not in scope
Service recovery audit (scripted complaint protocol)
✅ Triggered scenario + recovery scoring
❌ Not in scope
🟡 Possible at premium tier
❌ Not in scope
Per-shift coverage (peak 11:30-1:30 vs off-peak)
✅ Schedule by daypart
🟡 Receipt timestamp filter
✅ Schedulable per scope
🟡 Daypart timing only
Real-time data (no batch latency)
✅ Submission → KPIs update → coaching triggers
🟡 Daily / weekly digest
❌ Report 2-4 weeks post-visit
🟡 Daily timing reports
Predictive Speed-of-Service Health Score per unit
✅ 4-band · trend delta · auto
🟡 NPS / OSAT trend
❌ Single-visit score
🟡 Time-only trends
Auto-generated coaching plans when score slips
✅ Auto when band drops
❌ Not in scope
❌ Recommendations in PDF only
❌ Not in scope
Action checklist assigned to GM (with evidence required)
✅ Auto-routed · evidence flagged
❌ Not in scope
❌ Not in scope
❌ Not in scope
Verification by next mystery diner (closed loop)
✅ Auto-compares trigger vs new score
❌ Independent surveys
🟡 Manual re-scoping
❌ Not in scope
Multi-unit dashboard · corporate vs franchisee comparison
✅ Same areas, same scoring, one click
✅ At enterprise tier
🟡 Spreadsheet rollups
🟡 Per-unit only
Configurable observation areas + task templates
✅ 20+ areas · 325 task templates · 8 question types
🟡 Survey question library
✅ Custom rubric per engagement
❌ Timing fields only
Multi-unit mission cloning (1 → N)
✅ One-click cloning
🟡 Per-survey setup
❌ Per-engagement scoping
🟡 Per-unit setup
Auto SMS triggers to scouts
✅ Six automated triggers
❌ Email reminders only
❌ Email / phone scheduling
🟡 In-app push
Setup time to first audit
✅ Excel upload · hours
🟡 Weeks of survey design
🟡 4-6 week scoping
🟡 Hardware install (1-2 weeks)
Cost per insight
✅ From $99/month · scout-priced
❌ Enterprise license + per-survey fees
❌ $400-$1500/visit + retainer
🟡 Hardware + monthly fees
Data privacy by design (GDPR / LGPD ready)
✅ RLS · DPA · live
✅ Enterprise compliant
🟡 Per-engagement NDA
✅ Enterprise compliant
Sources: Vendor websites and product documentation as of May 2026 — Service Management Group / SMG (smg.com); HS Brands (hsbrands.com); Customer Impact (customerimpactinfo.com); SeeLevel HX (seelevelhx.com); plus standard drive-thru timer-system vendors. Comparison reflects publicly described capabilities. We invite competitors to challenge any row — and will update accordingly.
Time to Act

Stop reading reviews on Yelp.
Start auto-piloting your speed-of-service.

Other operators get a quarterly brand-audit PDF and figure it out alone. You'll get the recovery plan written, assigned to the right GM, and verified — every time something dips. Become the unit whose drive-thru always recovers fastest. Starting at $99/month. No lock-in.

📅 Book a Demo — Start at $99/month → See Pricing

✓ Platform from $99/month  ·  ✓ The full loop, not just dashboards  ·  ✓ No lock-in