LTEA Scout sends real travelers through your hotel — from check-in to checkout — and tells you exactly what's broken before the public review does. The recovery plan lands in your queue automatically. The next mystery stay verifies it worked.
We recruit, brief, schedule, and review every scouter. You receive validated intelligence — not raw data. Zero operational effort on your side.
Use the LTEA Scout platform with your own field team — promoters, supervisors, or auditors. Full platform access with all features from $99/month.
Mystery shopping pricing depends on several variables — mission type, region, volume, and urgency. We build a custom proposal that fits your operation and budget. No surprises.
📅 Talk to our team — Get a proposalNo long-term contracts · No cancellation clauses · Cancel anytime
Based on LTEA Scout intelligence, our CX Division designs and delivers concrete improvements — from quick wins to full CX transformation programs. Engagement scope and investment are custom-built for each client.
🌐 Available in 30+ countries · New regions onboarded in 2–4 weeks · International coverage available — regional onboarding fee applies
Most hotels learn what's broken from TripAdvisor — five guests too late. By the time the review hits, four others left silently. The diagnosis is the easy part. The fix is where the time, the money, and the rating go.
In every portfolio there's one property known for one thing: when ratings dip, they're back up before the regional director even calls. That reputation gets you renewals, expansion, peer respect. LTEA Scout makes that reputation systematic — not luck.
Different stays answer different questions. Full Stay covers end-to-end experience. Check-in Audit covers arrival friction. F&B Audit covers breakfast and restaurant. Property Walkthrough covers common areas and amenities. Pick the mission that matches what you need to know.
Real overnight stay, full audit. Booking flow, check-in, room cleanliness, in-room amenities, F&B, common areas, checkout. Cover-story driven, GPS verified, photo-evidence required for every observation area.
Tightly scoped to the arrival flow: greeting timing, name use, key handoff, room readiness, lobby ambient, complaint response if scripted. 30–45 minute mission, often paired with a 1-hour bar visit for evening shift.
Verifies the highest-impact review driver. Buffet temperature, refill cadence, table service quality, menu execution, billing. Photo-evidence of plate presentation, item availability at peak, and waste behavior.
Every approved mission feeds a Predictive Health Score per location. When a property slips into Watch, Risk, or Critical, the platform auto-generates a coaching plan — assigned to the right operator, scoped to the dimension that's slipping. The next mission verifies recovery.
Three layers most platforms ignore: a real operations engine that keeps scouts moving, security enforced at the database layer, and a roadmap that's contractual rather than aspirational.
One platform — built for hotel operators who can't wait for TripAdvisor to tell them what's broken. Mystery stays, photo evidence, predictive scoring, auto-coaching. Below: how we stack up against guest survey platforms, traditional mystery-shop firms, and public-review aggregators, capability by capability.
Other hotels get a quarterly TripAdvisor recap and figure it out alone. You'll get the recovery plan written, assigned to the right manager, and verified — every time something dips. Become the property whose ratings always recover fastest. Starting at $99/month. No lock-in.
✓ Platform from $99/month · ✓ The full loop, not just dashboards · ✓ No lock-in