✦ Field Reality Intelligence · For Franchise Networks

Your network has
a problem coming.
You'll know 30 days first.

Audits told you what already broke. LTEA Scout — the Field Reality Intelligence platform — predicts what will break 30 days early, auto-creates the recovery plan, and verifies the fix when the next mission lands. The only platform that closes the loop from detection to operational autopilot.

📋
Your standards. Your areas. Live data.
configurable observation areas, custom missions, real-time submission feed
🔮
Predictive Health Score — score that looks forward
a unit at 75 with trend −6.4 is a problem; at 75 with trend +8 is a recovery
🎯
Auto-Coaching Plans — recovery written before you ask
when a unit dips, the action plan lands in the operator's queue automatically
✅
Verification loop — the system learns what works
next mission validates the fix; recovery becomes data, not anecdote
📅 Request a Network Resilience Proposal 🎯 See SQS →NEW
🆚See how we compare with the marketSurprise yourself.→
Network Health · Live
78 WATCH
2
Healthy
1
Watch
1
Risk
0
Critical
⚠ Active Alert · Detected today
🇺🇸
Disney Springs Outpost
Score 61 · Trend −6.4 · Risk band entered
🎯 Auto-Coaching Plan · Generated
2 min ago
Recovery Plan — Disney Springs
✓ Re-align display to planogram 📸 EVIDENCE
Train staff on greeting protocol HIGH
Site walk-through with checklist MED
Assigned: Orlando Operator Target: HEALTHY in 30d · 1/3 done
Two Ways to Work with LTEA

We run it for you. Or you run it yourself.

✦ Managed Service

LTEA runs everything

We recruit, brief, schedule, and review every scouter. You receive validated intelligence — not raw data. Zero operational effort on your side.

✓ LTEA-managed scouter network
✓ Mission design & cover story
✓ Quality review before you see it
✓ Custom proposal — no lock-in
Talk to our team →
⚡ SaaS Platform

You run it yourself

Use the LTEA Scout platform with your own field team — promoters, supervisors, or auditors. Full platform access with all features from $99/month.

✓ Full platform — mobile app included
✓ Custom missions & observation areas
✓ Analytics dashboard & location map
✓ From $99/month · No lock-in
Get Started →
🎯 Service Quality Score

Network standards live or die
at the franchisee level.

Network-wide scores hide where standards are slipping. SQS resolves the signal to each franchisee, each touchpoint, each cycle. Bain methodology — applied across your entire network, automatically.

Live Dashboard
Service Quality Score · network-wide · per franchisee
Real product · Live demo · BR
LTEA Scout — SQS Overview Dashboard
📊
01 · Methodology

Bain framework, applied to your team

Net Promoter math (Reichheld, Bain & Co, 2003) adapted to multiple SERVQUAL dimensions — per touchpoint, per cycle, per employee. Boardroom-credible scale your team already understands.

SQS Distribution — Promoters · Neutrals · Detractors
🎨
02 · Customization

Your journey, your weights, your targets

Define network standards as a journey — the same touchpoints, the same weights, the same targets across every unit. Customize per region or sub-network when needed. The platform enforces your model — not a generic compliance audit.

Customize Journey — Touchpoints, weights and targets
📈
03 · Network Intelligence

Compare franchisees. Watch the trend.

Side-by-side score by franchisee, touchpoint by touchpoint. Temporal evolution by cycle. The Top Performers ranking surfaces which operators set the bar — and which need intervention first.

Network compare + temporal evolution

Franchise standards aren't documents. They're behaviors at touchpoints. SQS makes both measurable.

📅 See SQS in a live demo →
Transparent Pricing

Choose how you
work with LTEA.

Custom Proposal

Every program is unique.
So is your proposal.

Field Reality Intelligence pricing depends on several variables — mission type, region, volume, and urgency. We build a custom proposal that fits your operation and budget. No surprises.

📅 Talk to our team — Get a proposal
Response time
24h
guaranteed
What influences your proposal
🎯
Mission Type
Quick Check 20–30 min
Standard Visit 45–60 min
Deep Audit 90–120 min
Specialized 2h+
🌐
Region
🇺🇸 USA & Canada
🇬🇧🇩🇪 Europe
🇯🇵🇦🇺 Asia-Pacific
🇧🇷🇲🇽 Latin America
🇦🇪 Middle East
📦
Monthly Volume
Small program
Medium program
Large program
Enterprise / Network
⚡
Urgency
🔵 Normal — standard window
🟡 High — prioritized scheduling
🔴 Urgent — fastest available scouter
🌍 New region — onboarding required
🕵️
LTEA-managed scouts
📍
GPS anti-fraud verification
✅
LTEA quality review
📊
Dashboard + PDF reports
🚫
No lock-in contracts

No long-term contracts · No cancellation clauses · Cancel anytime

✦ CX Consulting

Turn data into transformation.

Based on LTEA Scout intelligence, our CX Division designs and delivers concrete improvements — from quick wins to full CX transformation programs. Engagement scope and investment are custom-built for each client.

🧠 Neuroscience-backed 🏗️ Store design 📋 Action plans 📊 Measurable outcomes
Investment
Custom proposal
Tailored scope · Tailored investment
📅 Talk to our team →

🌐 Available in 30+ countries · New regions onboarded in 2–4 weeks · International coverage available — regional onboarding fee applies

Why Networks Still Slip

Monitoring told you what already broke.
By the time you saw it, you'd lost the customer.

Most "network intelligence" platforms stop at dashboards. They show you scores, trends, alerts — and leave the operator alone with a problem and no plan. That gap is where networks decay.

🪞
Your KPI dashboard is a rear-view mirror
Score 68 today tells you the unit is already failing. By the time it shows up red on the dashboard, the customer experience is already broken and the brand damage is already done. You need a windshield, not a mirror.
Reactive monitoring = damage already taken
🤷
Spotting a problem and fixing it are two different jobs
An alert that says "Unit X scored 65" without a recovery plan attached is just noise. Your area manager now has to diagnose, draft a plan, assign actions, and chase execution — manually, every time. The detection becomes the easy part.
90% of operator time is plan-writing, not improving
📄
Coaching plans that live in PDFs don't change behavior
The PowerPoint your team built after the last QBR is sitting in a drive nobody opens. Static action plans don't get executed because nothing forces accountability. Recovery without verification is theater — and theater doesn't move scores.
Static plans complete < 30% of action items
The LTEA Loop

Detect. Coach. Verify.
Repeat.

Other platforms stop at intelligence. LTEA Scout closes the loop — turning observation into action plans, action plans into execution, execution into verified outcomes. Every cycle, your network gets more resilient.

01 · PREDICT
🔮
Predictive Health Score
Each unit gets a forward-looking score combining 7d/30d/90d windows plus trend direction. A unit at 75 with trend −6.4 isn't healthy — it's 3 weeks from Risk. The system sees it before your customers do.
Output: Health bands · Active alerts · 12-week sparklines
→
02 · AUTO-COACH
🎯
Recovery Plan, written
When a unit dips, the system generates a coaching plan automatically — checklist of actions templated by area (display, service, stock, cleanliness), severity-scaled (Risk gets 3 actions, Critical gets 10), and auto-assigned to the right operator.
Output: Action plans · Priority items · Evidence requirements
→
03 · VERIFY
✅
Next mission validates
When the next scout visits, the system compares the new score against the trigger snapshot. Recovery becomes data: "+23 points in 30 days." Action items with photo evidence get marked verified. The system learns which coaching templates work.
Output: Outcome data · Recovery time · Coaching ROI
No other mystery shopping platform closes this loop. They sell you a microscope. We sell you an operating system for network resilience.
What You Get

An operating system for
network resilience.

Six capabilities working as one loop. Predictive layer feeds coaching layer feeds verification layer feeds back into prediction. The more your network runs through it, the smarter it gets.

🔮
Predictive Health Score (per location, per network)
Forward-looking score combining 7d / 30d / 90d windows plus trend direction. A unit at 75 with trend −6.4 is flagged 3 weeks before it enters Risk band. Distribution view shows you the whole network at a glance: how many Healthy, Watch, Risk, Critical.
Delivered: Network Health page · per-unit sparklines · weekly trend report
🎯
Auto-Coaching Plans, written before you ask
When a unit dips, the platform creates a draft plan automatically — checklist of actions templated by area (display, customer service, stock, cleanliness, cashier, general), scaled by severity, auto-assigned to the operator who owns that location.
Delivered: coaching plans · action items · evidence flags
✅
Verification Loop — recovery as data, not anecdote
When the next mission lands at a recovering unit, the system compares scores against the trigger snapshot and marks evidence-required items as verified. Recovery becomes measurable: "+23 points in 30 days, 5 of 5 actions verified."
Delivered: outcome data · recovery time metrics · coaching ROI
🏗️
Built for franchise hierarchy, not retrofitted
Master franchisee sees their sub-network. Sub-franchisee sees only their own units. Franchisor sees everything. Coaching plans flow to the right operator automatically. Zero data leaks between independent franchisees.
Delivered: native multi-tier role model · scope-aware queries
📋
Your standards. Your areas. Live data.
LTEA Scout doesn't ship a generic checklist. You define the observation areas that matter for your brand — Display, Customer Greeting, Cleanliness, Stock Compliance, anything. Each mission becomes a structured set of tasks scored 0–100 per area. Submissions stream in real-time as scouts complete visits. No batch reports. No week-old data.
Delivered: configurable observation areas · custom mission templates · live submission feed
🔍
Drill-down: Network → Franchisee → Location → Mission
From the aggregate Network Health badge, click any location to see its 12-week trajectory, last 10 submissions with photo evidence, and the live coaching plan if one's open. Full transparency, no rabbit holes.
Delivered: drill-down modals · photo gallery · audit trail
Always included
✓ Unannounced visits — no preparation possible
✓ GPS + photo anti-fraud verification
✓ Physical verification — what the system says vs. what the shelf actually holds
✓ No long-term contracts
How It Works

From observation to outcome.
Without you in the middle.

01
🎯
Define what matters
Tell us your brand standards — service protocol, visual identity, product compliance. We design the evaluation framework around your brand promise. Coaching templates calibrated to your operation.
Franchisor + LTEA
02
🕵️
Scouter visits unannounced
An LTEA scouter walks in as a regular customer. GPS check-in, photo evidence, full evaluation. Submission lands in the platform with score and observations per area.
LTEA Scouter
03
🔮
System detects + auto-coaches
Predictive engine recalculates the unit's health. If the unit slips into Watch / Risk / Critical, a coaching plan is generated automatically — templated by area, scaled by severity, assigned to the right operator.
LTEA Scout Platform
04
✅
Operator executes; next mission verifies
The operator marks action items done as they execute. When the next mission lands, the system compares the new score against the trigger and marks evidence-required items as verified. The loop closes — and learns.
Operator → Loop
🎯 The Mission Engine

Four ways to verify.
One platform.

Mystery shopping covers experience. Shelf Intelligence covers planogram. Shelf-Life Audit covers expiry. Campaign Intelligence covers multi-store ROI. Pick the mission type that matches what you need to know.

🕵️
01
Customer Experience Mission
Customer experience verification

Observation areas (entrance, service, restroom, checkout) with weighted scoring. Cover story-based, anti-fraud GPS verified, photo-required answers, and a final score per visit.

· Cover story-driven scoring
· Photo + GPS evidence
· Weighted observation areas
🧱
02
Shelf Intelligence
Planogram compliance by SKU

Define a list of SKUs the scout must verify on shelf. Reference photo + actual photo, presence check, price match, position check, POS material check — all with timestamped evidence.

· Reference photo vs. actual
· Price + position + POS
· Per-SKU compliance score
📅
03
Shelf-Life Audit
Expiry, FIFO and stockout verification

Upload an Excel of SKUs (or pick a category to explore). For each unit on shelf, the scout reads the expiry date, scans the barcode to confirm the SKU, photographs the front. AI pre-fills the date.

· AI auto-reads expiry date
· Barcode scanned at the shelf
· FIFO + stockout flagging
FLAGSHIP
📊
04
Campaign Intelligence
Multi-store campaigns with ROI

Run one campaign across N stores. Track coverage (% of stores audited), per-store KPIs (price match, POS presence, planogram score), trend over time, and final ROI in a single cockpit.

· Coverage % across N stores
· Per-store KPI breakdown
· Heatmap + ROI cockpit
🧱 Shelf Intelligence · Deep-Dive

Six ways to read a shelf.
From either side of the contract.

Brands verify their own SKUs at retail. Retailers verify their full gondola across suppliers. Each side gets three purpose-built mission flows, four shared analytics KPIs, and a visual gondola in four modes — so the same audit produces the right answer for whoever is asking.

🏷️ For Brand Manufacturers
Verify your products at retail accounts
📐
Planogram Compliance
I know my shelf position — the retailer shared the planogram. Map exact gondola, shelf and slot positions.
Grid builder Position tracking Compliance %
🔍
SKU Availability Audit
I only know my SKUs — I don't have the retailer's planogram. Scout finds my products and reports availability and price.
SKU catalog Availability check Price verification
💎
Paid Visibility Check
I paid for premium placement — end cap, eye level, checkout. Verify the retailer is honoring the commercial agreement.
Agreement check Premium positions Photo evidence
🏪 For Retailers / Operators
Verify your own store standards
📐
Planogram Compliance
Verify all suppliers follow the planogram — product positions, facings and prices across the full gondola.
Full gondola All suppliers Compliance %
📊
Category Management
Track share of shelf by category and supplier. Monitor who's gaining or losing space on your shelves.
Share of shelf Supplier tracking Category KPIs
✓
Standards Verification
Check that store standards are being met — cleanliness, signage, pricing labels and promotional displays.
Store standards Signage check Promo compliance
Four shared KPIs · One unified gondola view
87%
Compliance
products on shelf
4.2%
OOS Rate
out of stock
94%
Position OK
correct position
2.1%
Price Var.
avg variance
Visual gondola · 4 lenses
Compliance mode
🟢 OK · 🔴 OOS · 🟡 Price error · 🔵 Planogram error
OOS mode
🔴 Empty · ⬜ In stock — find the gaps fast
Price mode
🟡 Price error · 🟢 Correct — spot the variance
Stock mode
Heat-map by facings count
EYE LEVEL · MID · LOW · BOTTOM
Per-zone analytics
🔮 Predictive Health · Auto-Coaching

See the dip 30 days early.
The plan writes itself.

Every approved mission feeds a Predictive Health Score per location. When a store slips into Watch, Risk, or Critical, the platform auto-generates a coaching plan — assigned to the right operator, scoped to the dimension that's slipping. The next mission verifies recovery.

Health Bands
Forward-looking score per location
Trend delta: 30-day score vs. 60–90 day baseline. Up · Stable · Down.
85+
Healthy
85+ · 7d / 30d / 90d windows · trend stable or up
↗
70-84
Watch
70–84 · early signs of slip · monitor closely
→
55-69
Risk
55–69 · sustained decline · coaching auto-triggered
↘
<55
Critical
<55 · operational failure · escalate now
⬇
Auto-Coaching
Plans generated when scores slip
Scope-matched checklist · Auto-assigned to the right operator · Severity-scaled action items · Verified by next mission
Sample plan · Loja SP-042
Auto-generated 4 days ago
Risk ↘ -17 pts (30d)
Score dropped from 84 to 67 over 30 days. Plan auto-generated, owner assigned, deadline 14 days. Verified by mission scheduled for next week.
Status
Active · 4 of 7 actions complete
Owner
Store Manager · auto-assigned
📅
Next verification
Mission scheduled · 7 days
⚙️ Operations · Trust · Roadmap

Built to ship.
Built to comply.
Built to evolve.

Three layers most platforms ignore: a real operations engine that keeps scouts moving, security enforced at the database layer, and a roadmap that's contractual rather than aspirational.

Field Operations
SMS keeps the network moving
Six automatic SMS triggers + manual blast from the SMS Center. Auditable delivery logs, business-grade carrier compliance.
🎯 New mission in your radius
⚡ Urgent mission broadcast
✅ Mission approved
⚠️ Rejected · needs revision
💰 Payment released
👋 30-day inactivity nudge
Security & Privacy
Live in production today
Not a roadmap. Already enforced.
✓ Tenant isolation at the database
Row-level access control on every table that holds client data. One tenant cannot read another's rows, even by mistake.
✓ Encryption at rest + in transit
Industry-standard symmetric encryption on storage. TLS for every API call, no exceptions.
✓ DPA + LGPD-aligned by design
Data Processing Agreement on enterprise contracts. Subject access requests, retention, and erasure supported.
→ SOC 2 / ISO 27001 — contracted, not claimed
Certifications committed against scoped client SLAs. We don't claim what we haven't shipped.
Roadmap
Contract-bound, not aspirational
Every item below has scope, owner, and a delivery window — when contracted.
🤖 Planogram AI
PHASE 2
Photo → SKUs detected · share of shelf · OSA gap · planogram drift, all from a single shelf photo.
🔌 ERP Integration
30–90 DAYS
Open REST API + connectors for SAP · Oracle · TOTVS. Match field findings to system stock, close the rupture loop.
📊 Compliance Scoring Engine
6 MONTHS
Per-store, per-region, per-banner scoring. Auto-coaching plans triggered by score drops.
How we ship: a roadmap item moves only when at least one client contracts the feature. We don't ship demoware — we ship paid work.
⚖️ Why LTEA · Comparison

How LTEA compares.

One platform — across CPG brands, retail chains, and franchise networks. Planogram-driven, scout-verified, divergence-flagged. Below: how we stack up against image-recognition tools, mystery-shop apps and system-data vendors, capability by capability.

Capability
LTEA Scout
This platform
Trax / FORM
Image recognition
BeMyEye / Field Agent
Mystery shopping
IRI · Nielsen
System data
Verification method
✅ Planogram upload + scout divergence
📷 Photo-AI inference of SKUs
🟡 Free-form scout reports
📊 Scanner-data aggregation
Physical scout verification at the shelf
✅ Human + GPS + photo
📷 From photos only
✅ Crowd-sourced
❌ System data only
Photo + barcode + GPS evidence (legal-grade)
✅ GPS + EAN + photo
📷 Photos only
📷 Photos only
❌ Not applicable
Multi-industry · multi-vertical (CPG · retail · franchise · hospitality)
✅ One platform, 4+ verticals
🟡 CPG-focused
🟡 Mystery shop generic
🟡 Per-vertical packages
Brand · SKU Availability without planogram
✅ Find-and-report flow
❌ Requires shelf photo
🟡 Generic mystery shop
❌ Not applicable
Brand · Paid placement audit (end cap, eye level)
✅ Agreement check + photo evidence
🟡 Inferred from images
🟡 Possible via custom mission
❌ Not applicable
Brand · Price compliance audit (variance vs agreed)
✅ Variance % + photo evidence
🟡 Price OCR from photo only
🟡 Possible via mystery shop
🟡 From scanner data
Retailer · Share of shelf by supplier
✅ Direct from category mission
✅ Image recognition output
❌ Not standard
🟡 From scanner data
Retailer · Shelf-to-register price audit
✅ Cross-check + photo proof
❌ Photo only, no register sync
🟡 Mystery-shop scope
🟡 Scanner data only
Retailer · Standards · signage · promo audit
✅ Built-in mission flow
❌ Photos only
✅ Mystery shop checklist
❌ Not applicable
Visual gondola · 4 modes (Compliance / OOS / Price / Stock)
✅ All 4 modes built-in
🟡 Image-derived heatmap
❌ List view only
🟡 Static charts
Per-zone shelf analytics (Eye / Mid / Low / Bottom)
✅ Native per-zone KPIs
🟡 Position from image
❌ Not available
❌ Not available
Facing count + slot position tracking
✅ Counted at the shelf
🟡 Inferred from image
🟡 Manual entry
❌ Not available
Expiration date OCR (auto-read)
✅ AI auto-read · ~88% acc.
❌ Not a documented feature
❌ Manual entry only
❌ Not in scope
Barcode validation with mismatch flag
✅ Reverse audit + flag
🟡 SKU detect via image
❌ Not standard
❌ Not in scope
Configurable observation areas + task templates
✅ 20+ areas · 325 task templates · 8 question types
🟡 Photo-derived only
🟡 Per-mission KPI list
❌ Not applicable
Real-time intelligence (no batch latency)
✅ Submission → KPIs update → coaching triggers
🟡 Image batch processing
🟡 Post-visit reports
❌ Weekly / monthly batch cycles
Multi-store mission cloning (1 → N)
✅ One-click cloning
🟡 Per-rep workflow
❌ Per-mission setup
—
Auto SMS triggers to scouts
✅ Six automated triggers
❌ Email / app push only
🟡 In-app push only
—
Predictive Health Score per location
✅ 4-band · trend delta · auto
🟡 Score from images
❌ Survey scores only
🟡 Static reports
Auto-generated coaching plans
✅ Auto when score slips
❌ Not in scope
❌ Not in scope
❌ Not in scope
Campaign Intelligence cockpit (multi-store ROI)
✅ Coverage · ROI · heatmap
🟡 Region-led, EN-first
🟡 Static reports
🟡 Static reports
LGPD compliance by design
✅ RLS · DPA · live
🟡 Generic statement
🟡 Generic statement
🟡 Enterprise terms
Setup time to first audit
✅ Excel upload · hours
🟡 Weeks of training
🟡 Standard onboarding
❌ 3–6 month implementation
Sources: Vendor websites and product documentation as of May 2026 — Trax / FORM (traxretail.com, prnewswire 2026 merger announcement); BeMyEye (bemyeye.com, content.bemyeye.com); Field Agent / Gigwalk (publicly listed feature sets); IRI & Circana, Nielsen Brandbank (vendor product pages). Comparison reflects publicly described capabilities. We invite competitors to challenge any row — and will update accordingly.
Time to Act

Stop monitoring
your network. Start auto-piloting it.

Your competitors run mystery shopping. You'll run a self-correcting network. Predictive Health spots the dip 30 days early. Auto-Coaching writes the recovery plan. Verification Loop proves it worked. The category is moving — be the operator who moves first.

📅 Request a Network Resilience Proposal ✉ Email our team

✓ Custom proposal in 24h  ·  ✓ The full loop, not just dashboards  ·  ✓ No lock-in contracts